Speed and transparency
Transparency is a top priority at the Bregenz-based glass processing company. The new online calculator is intended to ensure that the customer has an overview of the costs at all times. Only in this way can he argue confidently with his own customers. With the support of the planning manual, the desired railing module can be configured with all components quickly and without error in just a few steps and a quotation can be calculated. The configurator is precisely matched to the Glas Marte production possibilities and the application engineering of the glass railing module. The user thus gets an absolutely realistic assessment. There are no waiting times – the online calculator is available 24 hours a day. Thus, the customer and end customer are always in the picture when it comes to costs.
Successful market launch
The initial feedback from the users is consistently positive. The tool for calculating the GM RAILING® UNI glass railing modules is perceived as what it is: a first and important step towards digitisation. "Customer benefit is our top priority, which is why we keep an open ear for users, especially during the introductory phase, and listen carefully when it comes to their improvement wishes," says Roland Zajonz, Product and Project Manager at Glas Marte.
Glas Marte all-round service
In order to ensure that the customer can keep track of the entire ordering process, Glas Marte strives to continuously optimise the service offering. With the planning manual, online calculator and the Glas Marte download area, the customer has the necessary equipment at hand and can constantly keep an eye on all costs. "Thanks to the calculation aids, the planning process has become even more efficient," says Glas Marte Managing Director Bernhard Feigl.